REFUND POLICY

We have a strict non-returnable and non-refundable policy, which means all purchases made through Kaisha Design Studio are considered final.

All our garments are specifically made to order and undergo strict quality control checks before being dispatched. Therefore, we do not accept returns or refunds once an order has been placed.

To ensure the highest quality, please inspect your order upon receiving it. If you receive a defective, damaged, or incorrect item, please contact us immediately at kaishadesignstudio@gmail.com so that we can evaluate the issue and assist you accordingly.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All garments purchased from Kaisha Design Studio are non-returnable and non-refundable, as each garment is specifically made to order. We do not accept returns or refunds for change of mind, incorrect size selection, personal preferences, or sale items.

Please get in touch with us if you have any questions or concerns regarding your specific order.

Exchanges
As all garments are made to order, exchanges are not accepted. We recommend carefully reviewing the size, colour, design and other order details before placing your order.

Refunds
Kaisha Design Studio does not offer refunds on any purchases. All orders are final once placed. In the rare case of a defective, damaged, or incorrect item, please contact us at kaishadesignstudio@gmail.com immediately so that we can review the issue and assist you accordingly.

CAN I REFUND A GARMENT?
•⁠  ⁠Our policy at Kaisha Design Studio does Not allow any refunds or returns. Each garment is specifically made to order and undergoes strict quality control checks.
•⁠  ⁠Credit points, if issued at the sole discretion of Kaisha Design Studio, can only be redeemed up to one month from the date of issue.